Feedback
If you would like to leave us a comment to let us know how you feel about our product, please click here.
Showing all 143 comments (show less).
Paul Simons from Surrey said... | 19/03/2021 at 23:40:16 |
|---|---|
| Since getting the cable and software from Jimmy he has always provided a brilliant service. He spent a lot of time today remotely connected to my computer and fixed a problem that I created. I really can't recommend him enough. | |
Olaf from Kent UK said... | 24/02/2021 at 22:40:30 |
|---|---|
| Jimmy spent a good deal of time getting my laptop to connect with my Z4, and then deleted the dreaded Transport Mode for me. Such a relief to find someone as knowledgeable and helpful as Jimmy. Highly recommended! | |
Rory Scott from Scotland said... | 24/02/2021 at 20:12:05 |
|---|---|
| Amazing service from Jimmy and went out of his way after hours to remotely connect to my computer and help correct my installation mistakes. Program's work and i am delighted, would and will highly recommend | |
Chris from Denno said... | 03/02/2021 at 11:25:45 |
|---|---|
| I ordered the k-line cable to get my bmw out of transport mode. I’m not good with computers and I got a hold of jimmy and he took total control n did everything for me. He is a amazing guy n I highly recommend doin buisness with this company thanks Chris | |
John from Hampshire said... | 13/10/2020 at 21:21:58 |
|---|---|
| Excellent product & service from Jimmy. My cable is now nearly 10 years old now & still going strong! I have not had one issue with the hardware & it has paid for itself 10 times over. I have saved a fortune by Clearing fault codes, coding & enabling features using my cable & software from Cable Shack. Also unlike other sellers, Jimmy gives (expert) technical support. He is incredibly knowledgable & goes out of his way to help out. Something not common nowadays. I was talking to him on the phone for two hours while he sorted out some issues with my laptop. Really does go over & beyond A+++++++ | |
Adrian Prior from Portreath, Cornwall said... | 10/09/2020 at 19:54:39 |
|---|---|
| Ordered a K-Line cable for my E46 convertible, it arrived the very next day. The software installation was easy, and i was able to code several modules within about 30 minutes of installing the software. Best £30 i have spent! | |
Oscar from Worcester said... | 01/09/2020 at 15:22:36 |
|---|---|
| Jimmy's software is extremely easy to install and use. And he's really really helpful to make sure you have all your problems solved. 200% recommended | |
Robert Alderson from Harrogate - UK said... | 14/08/2020 at 19:54:44 |
|---|---|
| Bought a D + K cable set from you and downloaded the software from the link you emailed. I am a bit nerdy and geeky so was able to install the software okay without needing your support. My 2009 BMW Z4 was in "Transport Mode" Using DIS software I was able to clear the problem. Good investment and better than going to a BMW specialist as I can use it again if needed. Installation notes provided were very good and essential. Thanks very much. I am impressed. Robert | |
Barry from Portland, Oregon USA said... | 04/04/2020 at 21:00:32 |
|---|---|
| Jimmy spent a lot of time getting me up and running. He is incredible. Really knows his stuff. The remote control worked like a charm. Would highly recommend Jimmy. 15 out of 10. What a star. Thanks Jimmy | |
Chris Powis from Kent said... | 26/03/2020 at 20:42:48 |
|---|---|
| Thanks for your help over two evenings to successfully load your software. I should now be able to guide my mechanic to the faults in my car. | |
Baldev from London said... | 07/03/2020 at 19:44:34 |
|---|---|
| Had this software for few years now fantastic diagnostic and coding software. Whenever i need help and support Jimmy is always there to help great support from Jimmy's your the man. | |
Paul Walsh from Durham said... | 24/02/2020 at 12:24:21 |
|---|---|
| Had my e90 into 3 different garages trying to work out why my car would not turn ignition on to start, got Jimmys number from a facebook page and gave him a call, arranged to get car dropped off for him to get a look at, he diagnosed problem and fixed it all for less than it cost me to get car back from the other garages it had been to, it took a few days but he had told me it would be an as and when job as he does a lot of work outside of garage, im now a very happy chappy and would deffo use him again! thanks. | |
K Greig from Scotland said... | 13/02/2020 at 11:09:56 |
|---|---|
| Amazing item, Jimmy remote accessed my computer to set it up and it works a treat, great piece of diagnostic software, a must for the home mechanic and definitely a must if you own a BMW! | |
Nick Slater from Glasgow said... | 18/01/2020 at 23:46:12 |
|---|---|
| I had the dreaded red steering wheel with a padlock, Jimmy's software is brilliant but I also needed help getting DISV57 to connect to my car through the computer firewall. Jimmy remotely connected the software and also found the fault code, reset the elv plus he also gave tips if the error returns. Jimmy really knows his stuff, I wouldn't go anywhere else for INPA or DIS software and leads. Thanks Jimmy | |
James W from Wiltshire UK said... | 24/05/2019 at 09:05:32 |
|---|---|
| I had the red wheel lock sign and was stuck on my driveway. 120d 1 series, bought a cable from Cable Shack and had all the help you could ask for. Windows 10 laptop and Jimmy sorted it remotely. The fault wouldn’t let the software automatically identify the car but Jimmy knows his cars. Thanks really good service. Can recommend highly. | |
Mary from Thornaby said... | 26/04/2019 at 08:41:20 |
|---|---|
| was looking for recommendations about getting a spare key for my car and was told by a friend to contact Jimmy at cable-shack, he gave me the option of going to him or him coming to me which he did the next day, not only did he make me a spare key he also read my car to check for any other issues it may have, pleased to say the car had no issues, ! would recommend him to anyone looking for a spare key for there bmw. | |
Martin from Essex said... | 06/04/2019 at 21:42:49 |
|---|---|
| I purchased a K+D cable and have been in contact over the past several weeks while I was struggling to install the software correctly due to my PC. Jimmy remotely accessed my comptuer and spend 2 hours solving the issue then to control the software to delete 'transport mode' on my Z4 all of which only took 10 mins once the programme was running properly. I now have it working as it should with access to the programmes should it now be required. Jimmy has been extremely helpful to me. An excellent service provided! 100% recommend | |
Mr P Hockin from Devon said... | 13/03/2019 at 19:51:51 |
|---|---|
| I would just like to say how good the product and the after-service is from cable-shack.Purchased a cable for a E90 in may 18,but haven't had to use it until march 19.I e-mailed Jimmy in the day saying i was going to use later in the eve and he said he would be around after 7.00.He didn't get in himself until 8.00, but still found the time to spend 2hrs re-installing program and showing how to use the product, also rectifying faults logging in remotely.Hard to believe you get this sort of old school value service in today's world.Best of all,comes across as a great bloke ! | |
Paul Claridge from Oxfordshire said... | 17/01/2019 at 19:26:58 |
|---|---|
| I bought the K+D Can cable + software from Cable-Shack for my E36 and E60 after lots of research and recommendations. After failing to install it properly I phoned Cable-Shack and spoke to a guy called Jimmy who promptly hooked me up remotely and very shortly afterwards I had all the software working as it should. Jimmy is a genius as I found out when I contacted him for a second time a few days later as I was having trouble trying to code my steering angle sensor, without any trouble at all he connected me up and sorted it as well as my aux. I highly recommend this 1st class service!! | |
Patryk from Boston Lincolnshire said... | 17/12/2018 at 09:40:46 |
|---|---|
| I bought all software to my E39 ... I couldn't instal. With some reasons... Jimmy was more then helpful I can't even describe. How happy I am ....thanks Jimmy This is professional company | |
Mike from Lytham St.Annes, Lancs said... | 15/12/2018 at 22:20:21 |
|---|---|
| I bought the K-Line cable from Jimmy nearly 2 years ago. I contacted him to see if he could help me add aux to two 5 series... Saturday night, he hopped on his laptop, connected to mine, and remotely added aux without any hassle. If you need help with coding anything on BM's and you've never done it before, just save yourself a world of a head banging and days of Googling. Just buy a cable from Cable-Shack. Thanks Jimmy. Top man. | |
Dutch from TN, USA said... | 12/12/2018 at 16:58:19 |
|---|---|
| Quality of cables, software installation and after sales support is far superior to anything I have received from other companies. The star is Jimmy with rapid response and knowledge even on a weekend. 100% satisfaction guaranteed! | |
John from Bristol said... | 11/06/2018 at 19:21:37 |
|---|---|
| I bought this cable and software last Tuesday, it arrived the following day. I had a problem with transport mode being active on my Z4, which meant the car had no air-con working, so I contacted Jimmy on Friday. At 22:00 he logged in remotely and sorted the problem out in 5 minutes. Now that's what I call customer service. Thanks Jimmy | |
ADAM from CARDIFF said... | 23/05/2018 at 15:15:19 |
|---|---|
| THE SERICE I RECEIVED WAS AMAZING AND SO WAS THE PRODUCT. JIM LOGGED INTO MY LAPTOP AND WITH 5 MIN EVERYTHING WAS SORTED. JIM KNOWLEDGE IS BETTER THAN MR BMW HIMSELF. JIM THANKS AGAIN U ARE MY HERO LOL. | |
Colin from Dursley said... | 06/05/2018 at 07:23:34 |
|---|---|
| The service you get from this site is absolutely second to none. I bought my cable and adapter from Cable-Shack 2 years ago. I had a few problems with the installation, an email to the site support introduced me to Jimmy. Almost immediately he arranged to remote in sort it. So as time went on I didn't have to use the software until an ABS light came on. Tried the menu no software,another quick email to Jimmy and he's remote in and sorting it again, 2 years after I bought the kit. So when the site says "Full installation Support" it really means it. Thanks again Jimmy | |
Darius from Poole said... | 14/04/2018 at 20:18:59 |
|---|---|
| I bought software and cable around 1 year ago. After windows update half of the stuff was missing.Few days ago i did emailed Jimmy hellpppp. Almost instantly hi connect to pc directly and install software from the beginning. So my new x5 has DRL + aux heater instead ventilation. 1 more time Jimmy save my money, well done. You are the star. | |
Stuart Johnson from Shropshire said... | 06/04/2018 at 23:07:31 |
|---|---|
| Jimmy has been very helpful with my install. Spent over 1 hour remotely connected to my PC and installed everything and got it set up. This is excellent aftercare and I could not recommend cable shack enough. I purchased a cable from another seller prior to this and was simply told it was my issue and to return the cable for a refund. 5* service!! Thank you Jimmy!! | |
Amy from Kent said... | 27/01/2018 at 20:57:48 |
|---|---|
| Holy crap! Jimmy is an excellent dude. I ordered his cable and software kit last wednesday late at night, it showed up Friday. Installed windows on my macbook, installed all the software, and hit a bit of a brick wall trying to get DIS to work. A quick email later, and he's connecting to my laptop at 8:20 on a saturday night, fixing the firewall rules and interface settings, and then running through a diagnostic on my E61 and clearing fault codes. What a guy, and what an excellent service. Decent, Jimmy, decent! | |
Giles Pulman from County Antrim said... | 25/01/2018 at 08:52:16 |
|---|---|
| what a great service Jimmy provides not only did he check our computer settings and get us connected to the car he then proceeded to resynch ews/dde and then initiated the fuel system bleed process all by remote connecting.....wonderful. Full installation support is an understatement this guy goes above and beyond. Absolutely reccomend... well worth paying for. | |
Peter Unsworth from Preston said... | 10/01/2018 at 10:40:53 |
|---|---|
| Ordered a cable and software to diagnose and fix a serious DPF issue with my son's 330D. Jimmy provided quick delivery and was brilliant in providing the support required to fix the issue. Would definitely recommend Cable Shack to anyone who needs diagnosis and intervention by INPA or DIS. Thanks again for the brilliant service. | |
Radu from Manchester UK said... | 06/12/2017 at 23:06:17 |
|---|---|
| shopping around is a common thing today.Ater purchasing Carly for BMW 6 months ago, for about £80 and waiting for feedback half of this time I have decided to take the plunge one more time.I needed a cable and software to take the transport mode off for my Z4 .got in touch with Jimmy, and the fast and professional replay made me buy this product. after installing it myself, Jimmy spent about 1 hour to help me.all done and dusted thanks to him, his patience and experience.if we would have the same service from most retailers it would be a better world! Thank you, Jimmy !!! | |
Mohammed Aasif Laher from South Africa said... | 01/12/2017 at 04:06:41 |
|---|---|
| Bought the cable about 3/4 years ago, still working perfectly,upgraded to Win10, needed help to make cable work, Service from cable shack was phenomenal, my laptop was dialed into and settings were sorted in under 5 minutes, excellent service Thanks very much | |
Robin Jamieson-caley from Orkney said... | 26/11/2017 at 20:11:48 |
|---|---|
| The best software and cables available on the market. Easy to install and if that isn't enough Jimmy takes the time to help you out and explain things, unlike most sellers. I cannot rate him high enough. | |
Matthew V from Malta said... | 30/10/2017 at 19:56:23 |
|---|---|
| This is the best hardware/software there is around. The aftersales is incredible, its like u have a friend you can turn to for help. Keep it up Jimmy you are the best. | |
Steve from Poole said... | 07/10/2017 at 13:47:48 |
|---|---|
| What a great bloke! Spent well over an hour with me last night! Sorting out my laptop and cable as I hadn't installed it correctly then proceeded to read my errors and delete them for me! Cannot recommend him enough! just dont get customer service like this anywhere!! Thanks again Jimmy! | |
Paul S from Essex said... | 06/10/2017 at 16:41:52 |
|---|---|
| Excellent support service. Worked with me for around 2 hours until almost 10pm to resolve my set up issue and then even ran my diagnostic for me and even explained what the likely problem was. Would have cost me £££ at BMW so eternally grateful! | |
Paul Tough from Stonehaven - Scotland said... | 25/09/2017 at 12:19:04 |
|---|---|
| Amazing support from Jimmy even throughout the weekend. I would not hesitate to use cable-shack again. HIGHLY RECOMMEND.. Thanks, Paul. | |
Andrew from Lancashire said... | 12/09/2017 at 18:25:56 |
|---|---|
| Excellent Cable, Great Customer Support and Everything Works! Nothing to Fault at all and I would heartily recommend Cable Shack to anyone. | |
Alan Potter from Fife said... | 19/08/2017 at 10:27:09 |
|---|---|
| I can't recommend Jimmy at cable shack highly enough. More than a year ago I purchased a cable from another online seller and could not get it to work after weeks of trying. Then I found cable shack recommended so I purchased from them instead. I'm very glad I did as his support is brilliant. Now many months later I had managed to corrupt the laptop I'd been using, he sorted it out for me and I was back up and running again in no time. Thanks again Jimmy. | |
Dean Hutchinson from Nottingham said... | 14/08/2017 at 18:58:04 |
|---|---|
| Absolute marvellous, the service was second to none. Highly recommended. Thank you very much. | |
Dr Ryan Ku from New Zealand said... | 06/08/2017 at 10:47:55 |
|---|---|
| Best after service in the world! He will look after you what ever coding problem you have! 300% recommendation thank you so much!!! | |
Steve from Tampa Bay USA said... | 22/07/2017 at 17:41:06 |
|---|---|
| Thank you jimmy, I have never seen such customer service that has been this good! Fast! Informative! Thanks so much!I look forward to using you products. Best Steve | |
Adam from Herts said... | 01/07/2017 at 21:38:30 |
|---|---|
| 5th BMW and wish I had found Jimmy a few cars ago. After various obd scanners the time came to step up a notch. Thanks to youtube these days and combined with other like minded Bimmer people like Jimmy fixing most problems will cost us all less. Went to an indie the other week who merely turned off a fault light and charged 60 + vat without solving anything after car was there for a day.. Fantastic support from cable shack. | |
Martyn Scott from Bristol UK said... | 06/06/2017 at 08:41:11 |
|---|---|
| I got the software installed or at least I thought I had. I managed to miss a section off and then got completely confused. II emailed for support and within a couple of hours (it was a Saturday) I had full remote support from Jimmy. Problem resolved in something like 10 minutes! Software and lead work perfectly and I had ridden myself of that annoying airbag light within half an hour. So, it's paid for itself already. Cannot recommend enough..... | |
Joe Angi from New York said... | 26/05/2017 at 00:56:08 |
|---|---|
| Jimmy has been wonderful in trying to sort my issues. The cables and software are top quality and Jimmy's support is exceptional. | |
Simon from Hereford said... | 17/03/2017 at 23:28:03 |
|---|---|
| Cable worked perfectly! I am not the best with computers, but the level of support from Jimmy was outstanding. He sorted out my installation issues on my nasty old vista laptop and helped me use the software by remotely linking to my computer and explaining what needed to be done. Loads of emails back and forth and several remote support sessions, the service I have received was amazing and I only paid for the cable! I will be leaving a tip that is for sure! A friendly, approachable, professional service despite my pestering! I would use again in a heartbeat!! Thank you so much! | |
Steve from Plymouth said... | 16/03/2017 at 21:18:47 |
|---|---|
| Jimmy is a true gent, helped with my incompetence on the computer. Everything is working great. I really can't thank him enough. Carry on the good work, it really makes a difference knowing help is there. A1+++++++++++++++ | |
Jonas from Sweden said... | 24/02/2017 at 07:54:53 |
|---|---|
| I can just say, like the prior comments. He will help you thru the process, to get the struff working (if it will not). I run my own business, exactly this way, the way you as a customer want, when getting problems. Topp notch! | |
Sam from London said... | 02/02/2017 at 08:10:18 |
|---|---|
| This guy is amazing with customer service and taking time out to help with diagnosis. The quality of the cable was excellent. I have not come across such great service, even in the evening he would be happy to remote in and help out. Thank you | |
Barry from Brooklyn NY said... | 15/01/2017 at 01:45:52 |
|---|---|
| I couldn't recommend Jimmy high enough. He is knowledgeable and persistent to a fault (of which my BMW has many). He gives a level of customer support that is rarely encountered and he knows the software so intimately that installation and support answers come back instantly. He must have written this software himself. Believe you can't go wrong with CS Support and the prices are unbelievably low. Make a donation if you're pleased, like I did. | |
Mike Collard from Dorset said... | 07/01/2017 at 17:59:28 |
|---|---|
| I have just had my faith in human nature restored. I bought a Dcan cable from another company and spent days trying to get it to work and then bought another version of software from another company but that didn't work either. As a last resort I contacted Jimmy who was genuinely keen to help me even though I hadn't bought anything from him. Jimmy connected remotely to my laptop and spent ages deleting the old software and then cleared the fault in my car. The best service ever. Thank you. | |
Denis Lachance from Montreal,Quebec,Canada said... | 06/01/2017 at 19:28:29 |
|---|---|
| Well, it is going to be hard to add better comments as others buyers are as much satisfied as i am. Price is very low for all we get.Fantastic product, but nothing to compare Jimmy's professionnal communication and help. Do not look ellswhere to buy. AGAIN MANY THANK'S Jimmy | |
Andrew from Epsom, Surrey said... | 05/01/2017 at 22:54:43 |
|---|---|
| This product is fantastic - has saved me a fortune on my E46 330D. More so though, the help and support from Jimmy is beyond first class wish he ran my IT department! Super helpful and really knows his stuff. Can't thank you enough. | |
Ian from Scotland said... | 26/11/2016 at 18:25:28 |
|---|---|
| I had issues with DIS57 and Jimmy (Cable Shack) was brilliant in getting it sorted out for me remotely. I had spent over a week trying to sort it myself and within minutes he had it sorted. Its well worth buying from Cable Shack as the support is top notch. Thanks again Jimmy! | |
Dale from South Carolina, USA said... | 26/11/2016 at 02:20:34 |
|---|---|
| I received the cable and software the day before yesterday. The installation on my Windows 10 PC was very straight forward and was very easy. And, it worked the first time I hooked it up to our '99 BMW 528i. After struggling with other vendors cables and jury rigging their software, I found that the effort put into the software installation was fantastic. There is no need to go anywhere else for your BMW Diagnostic than the Cable Shack. Thanks, Jimmy, for the great product and service. | |
Neil from Bournemouth said... | 10/11/2016 at 21:03:27 |
|---|---|
| Well, Well. An Impressive little business Jimmy has. Easy to hide behind the internet which many people do... not Jimmy.. logged onto my PC remotely when I asked for help and his fingers did the magic. Cleared my fault, he knows his stuff. Thanks again Jimmy.Nice one. I'll be back. | |
David from Halifax said... | 29/10/2016 at 20:53:42 |
|---|---|
| Jimmy is an absolute Gent. Advised on the correct cable for the car and it was with me a day later. Slight problem with my laptop reading the software disc which Jimmy sorted as soon as he could, remotely assisted with the software install and then went way beyond and cleared the fault on the car for me. An absolute star and I cannot recommend highly enough. Thanks for all your help | |
Radi from Las Vegas said... | 21/10/2016 at 06:06:01 |
|---|---|
| Thanks for finally getting me a real D-Can cable, I tried many cheaper ones but none of them worked. Don't buy cheap cables ebay, they don't work. This one works. | |
Ash from Basingstoke said... | 13/10/2016 at 08:38:10 |
|---|---|
| Installation was a breeze, had an issue with launching Tool32 but jimmy sorted it out at lightening speed over email. Couldn't recommend him enough! :) | |
Ibrahim from United Arab Emirates said... | 24/09/2016 at 13:12:14 |
|---|---|
| Excellent software. Very easy to install. Also excellent customer support , they reply instantly. Thank you for the excellent service. | |
Adam from Dallas Texas - USA said... | 21/09/2016 at 20:14:39 |
|---|---|
| DO NOT go anywhere else for your cable and software needs! Jimmy not only has everything you need to program, diagnose, and reset your BMW, but he is a pro at the set up of the systems properly! I purchased a cable from someone on ebay, who sent me a dvd with the programs on. I had no support and the dvd crashed my laptop. I decided to buy the software from Jimmy and not only did is software work like a charm, but he took time out of his busy day to make sure everything ran smoothly on my laptop, when he didn't have too because I bought the cable somewhere else. THANK YOU JIMMY!!! | |
Sung from London said... | 16/08/2016 at 12:30:03 |
|---|---|
| This is the best cable to get if you own a bmw and support from jimmy is the best. Thank you | |
E.Durand from France said... | 10/08/2016 at 08:15:55 |
|---|---|
| Very prompt to answer and very professional seller. I have received useful advice to buy the good cable, and received the package very short time after. Installation instructions are clear and easy to follow. I am very pleased and recommend this store to any potential buyer. | |
John B. from Bournemouth said... | 08/08/2016 at 22:11:32 |
|---|---|
| Sought Jimmy's advise by email, as to which cable would suitable for my Series 5, answered within the hour. Bought the recommended K line cable delivered within 2 days, well packaged. Had problem setting it up Jimmy helped by RMA and spent one and half hours doing so, due to slow running PC and obstructions by security programme.He overcame this with extreme patience and dedication and has given me full confidence in the product and the company. Excellent service and excellent person well done - I recommend this firm to all who require it's products. | |
Shaks from Leicester said... | 03/08/2016 at 19:22:01 |
|---|---|
| I cant recommend enough, the support i had and have from Jimmy is outstanding, i get all my questions answered swiftly, if anyone is thinking of buying a cable for your BMW you have come to the rite place. | |
Simon from North Yorkshire said... | 15/07/2016 at 17:59:17 |
|---|---|
| Highly recommend this guy. He has gone over and beyond to help me get the cable and software to work as everything i tried wasn't successful, he tried to solve it remotely but couldnt, In the end he arranged for me to take my car to him so he could see what the problem was. He spent alot of time looking and resolving the problem, which turned out to be the OBD port on the car, (nothing to do with his cable or software!) but he even helped me sort that Excellent service, very glad i bought from him. Thanks again Jimmy! | |
Alan from London said... | 24/06/2016 at 19:40:51 |
|---|---|
| What can I say that hasn't already been said. Jimmy is an absolute legend and helped me set things up remotely when I run into problems. Sorted them out in next to no time. Aftersales are one of the most important things when buying software like this and I cannot fault his service at all. A+++++++ from me. Thanks again JImmy! | |
Sung from London said... | 20/06/2016 at 22:27:49 |
|---|---|
| Jimmy is the man, He remotely help me all my problems. Thanks a million jimmy | |
Mark Arnold from Wales - Swansea said... | 13/06/2016 at 19:13:46 |
|---|---|
| Jimmy is a top bloke!! I bought software about 12mths ago and all of a sudden it wouldn't connect to the vehicle, contacted jimmy and he sorted it within 15mins. thanks again Mark | |
Aure from Belgium said... | 13/05/2016 at 16:17:49 |
|---|---|
| Three days between payement and reception of my cable, the installation is very easy, and it works very well ! one word : PERFECT ! | |
Simon Howarth from West Yorkshire said... | 07/05/2016 at 11:50:15 |
|---|---|
| Top man Jimmy. The cable and software are brilliant. Only used it once upto now and it's paid for itself 3 times over already. I couldn't get disv57 working due to inexperience and not setting it up properly but Jimmy soon sorted me out using remote access. Definitely recommended. Responds to email almost instantly. Yes excellent service. 10 out of 10. Simon | |
Dave McF from Cumbernauld , Scotland said... | 20/04/2016 at 13:46:14 |
|---|---|
| bought the Ediabas cable and round adapter EXCELLENT QUALITY, Jimmy is a genius, took the time to remotely fix my software installation (my anti virus was causing problems). THANK YOU SO MUCH JIMMY, YOU'RE A STAR....HIGHLY RECOMMENDED, don't waste your time and money on other sites products, CABLE SHACK HAS TO BE YOUR ONE STOP SHOP.........BRILLIANT ! | |
John Georgiou from Northants said... | 17/04/2016 at 10:58:06 |
|---|---|
| I ordered a cable to reset a steering lock failure warning on my e92 330d. The installation of the supplied software was not difficult at all you just take your time and follow the procedure given one step at a time. Reset the steering lock fault no problem at all using Ediabas 32 and supplied cable ( YouTube video as a guide helped a lot) Super easy I've never used this software before or reset anything on a bmw can't fault the product or service from cable shack. Absolutely delighted .quick easy and cheap what more could anyone want ever ? Top marks cable shack | |
Steve Kenny from Northampton said... | 15/04/2016 at 15:53:23 |
|---|---|
| Bought and received cable and software disc the following day. Had a small my fault issue installing the software, Jimmy via instant reply email advised and it was sorted. Can't ask for more then that. Highly recommended | |
Tim from Devon said... | 03/04/2016 at 14:18:18 |
|---|---|
| Jimmy is an extremely helpful person helped me when I didn't install the product correctly then gave me some of his time on a Sunday to help me with a programming issue. Jimmy is a genuine honest person who cannot help enough comes highly recommended excellent service. | |
Aymeric from France Paris said... | 01/04/2016 at 10:23:38 |
|---|---|
| A acheter les yeux fermés. Installation un peu complexe mais Jimmy a fait un super tuto et surtout est ultra disponible. Les réponses sont presque instantanées. Les logiciels une fois installées sont extrêmement puissant, il fut faire preuve d'un peu de patience pour bien maitriser l'outils. A recommander | |
Will from Dorset said... | 19/03/2016 at 19:59:09 |
|---|---|
| Jimmy, what can I say.. Absolute star.. Bought the software and lead from Jimmy.. I had a few issues on install which was my fault for adding a file I didn't need but it was soon resolved with great help from Jimmy.. I really appreciate the time you took to help find where I went wrong on install.. The best diagnostic software I have ever used.. Top level stuff.. Thank you so much.. All the best, Will.. | |
John L from North East Co Durham said... | 03/03/2016 at 21:45:45 |
|---|---|
| Jimmy has been a legend, i ran into some problems, which was my own doing and Jimmy not only sorted the software on my laptop but also my sons laptop which i had also ran into a problem (again my own doing) he had both laptops sorted out in about 15 minutes, really helpful bloke and software is great. | |
Robin from Orkney said... | 03/03/2016 at 17:29:59 |
|---|---|
| Jimmy's service is the best there is. You may pay a couple more quid but the money is well spent with his excellent support and product. Jimmy spent time remotely setting up my software when I messed it up, diagnosed the problem and told me how to fix it, BMW would charge in excess of £120 for just the diagnosis. I cannot thank him enough. Don't buy anywhere else you may regret it. | |
Sam from London said... | 09/02/2016 at 08:02:20 |
|---|---|
| Jimmy has been very helpful in getting everything up and running, truly excellent customer service. The product is of good quality and dose what it says on the tin. Well worth the money and highly recommend for BMW owners. | |
Aston Gillespie from Brighton said... | 31/01/2016 at 14:02:43 |
|---|---|
| Jimmy was very helpful and more than accommodating going as far as to even remotely set up the software for me. Works a treat and I now have access to both BMW's at my house. Thanks again and a donation will be winging its way to you. | |
Alan Nariman from North London said... | 29/01/2016 at 03:48:02 |
|---|---|
| Super fast delivery,full online support with the installation. I'm very pleased with the service. Thank you!I would recommend cable shack to any bmw owners.thank you Jimmy. | |
Stefan from Norwich, UK said... | 23/01/2016 at 20:20:00 |
|---|---|
| Super fast delivery,full online support with the installation. I'm very pleased with the service. Thank you! | |
Ben from Cheltenham said... | 01/01/2016 at 20:58:43 |
|---|---|
| After spending two days trying to get random downloaded software working I bit the bullet and ordered from Jimmy. Delivery was next day even over the Xmas period and within an hour of receiving it I was up and running. Can't fault the product of the service. | |
Ron from Lincolnshire said... | 15/12/2015 at 18:25:21 |
|---|---|
| Jimmy has given amazing service, second to none, help given was above and beyond. I am very satisfied. | |
Chris Hockley from Malton North Yorks said... | 15/12/2015 at 13:06:13 |
|---|---|
| Great help from the support service. Jimmy sorted my connection to my BMW X5 and even cleared some faults showing how this is done via the Internet remote control support. Cable is good quality item. I can recommend highly. | |
Juan C Moran from Washington DC said... | 10/12/2015 at 15:22:31 |
|---|---|
| this company that a tremendous customer service the remote helping over the internet really is convince and helpful this cable are supper good. complete package i will recommend it Jimmy work with my time period and good communication. thank you very much. | |
Morten Olsen from Norway Vest Agder said... | 28/11/2015 at 20:31:57 |
|---|---|
| The support on Cable-shack is very good. I doesn,t treat you like a customer, but as a friend. This guy does everything to help you. Even showed me how the program worked!!. 5 stars, Exelent. | |
Rod from Stockport, Chesire. said... | 17/11/2015 at 12:52:25 |
|---|---|
| Purchased for the two BMW’s in my family, 120d 2008 and 330ci 2003, my most immediate task being to register a new battery to my 120d using a 64bit laptop running Windows 10.During Installation of the software I encountered some difficulties, however I must strongly stress that this was due to my own incompetence and not that of the CS software. CS customer support(Via Jimmy)is without doubt the best I have experienced anywhere, my e-mail queries were answered mostly by return enabling me to get the system running. Battery registration was soon accomplished recovering the cost on first use. | |
Kal Heer from West Midlands said... | 07/10/2015 at 06:26:36 |
|---|---|
| Having always been involved in BMW's, I have have tried several code readers from CarSoft.. C110 readers.. Wifi OBD plugs and all have been poor. The K-Line cable & software from Cable-Shack worked brilliantly. Simple instructions to setup/configure and use the IPNA program to read/erase fault codes. Getting my money back already! | |
Jonny from Bangor said... | 30/09/2015 at 17:36:20 |
|---|---|
| Great initial sales and service from Cable Shack, with my cable and software arriving quickly. When I upgraded my laptop I had a few issues but Jimmy took time out to discuss them, and point me in the right direction. When I still couldn't manage it, the online support system soon sorted it out. Can't thank Jimmy enough, nor recommend him sufficiently! He really helped me out, with no awkwardness or criticism. Thanks again. | |
Russ from Lincolnshire said... | 29/09/2015 at 21:08:35 |
|---|---|
| Great product with a great after sales service item arrived next day had a few teething problems with the install and jimmy sorted it all out no problem over remote access would definitely recommend to others | |
Dave from Coventry said... | 21/08/2015 at 19:24:22 |
|---|---|
| can not recommend cable shack and jimmy enough service was faultless...he even hooked up to my car and sorted out more faults than what i wanted sorting top man, top service and top products DO NOT BUY FROM ANYWHERE ELSE!!! | |
Andy from Tenby said... | 14/08/2015 at 11:16:07 |
|---|---|
| Excellent product and service. Arrived next day and software was easy to install.Had a few questions to ask and Jimmy was incredibly fast answering them.Would highly recommend Cable Shack.Don't waste your money on inferior products and service else where. | |
JC from Braintree, Essex, UK. said... | 19/07/2015 at 20:00:21 |
|---|---|
| I received the cable set/software the next day after my order. The instructions were comprehensive and the lead looked and felt like a good quality component. INPA worked immediately and I was able to diagnose a fault my 330d had with ease, providing me with the code which enabled a simple fix. Unfortunately I messed up my install of the software re the VM Player so could not get DIS57 to work. After a quick email to Jimmy at site support he arranged to hook me up via remote session. 15 mins later after some on screen magic, my DIS software was working perfectly!! Superb service!! | |
Merv from Harrogate said... | 02/07/2015 at 16:28:52 |
|---|---|
| I have used a few Inpa/Dis set ups over the last few years and managed to get them working eventually by wasting hours and hours on something that only seems to work on some models due to missing files etc. I bought a lead an the DVD from Cable Shack and I went in person as its only an hours drive away. Jim really knows his BMWs and is an auto electrician, so its good to buy a kit from a guy that owns, repairs, codes and clearly loves BMWs. This is a brilliant set up, high quality lead and really easy to install and use software. | |
Adan Hale-sutton from Norwich said... | 01/07/2015 at 11:01:57 |
|---|---|
| Jimmy was very helpful with the installation of the product and the product itself is superb !!just saved £500 over what bmw quoted. I cannot recommend this product highly enough customer support second to none ! 5******** | |
Simon Gainey from Chester, Uk said... | 14/06/2015 at 19:34:39 |
|---|---|
| Monumental support, tried all sorts to get it working, followed up,with email support over the weekend which was returned quickly. Had to do a remote session, Jimmy fixed the issue, couldn't be happier. Without jimmy's support, I'd have returned the product as I couldn't get it going. Superb, wish more companies were like this | |
Dave Alderson from Skelton, Cleveland said... | 29/05/2015 at 20:59:20 |
|---|---|
| Jimmy's after sales is 1st class, it is that simple. After goofing around trying to install NCS for a couple of hours, I emailed Jimmy, whom hooked up remotely and sorted it lightning fast, at GONE 9pm on a Friday !! I would have payed twice what I have for that assistance. I am quite amazed. Thank you once more Jimmy, if ever I can recommend you, I will without hesitation. | |
Craig from Dallas, Texas said... | 27/05/2015 at 13:40:44 |
|---|---|
| Ordered the D-CAN (K+D-CAN) cable set on 5/15, it arrived on 5/26. Installed the software on a WIN 7 (64 bit) laptop and it all worked first time. This has to be one of the best investments I've made for my '07 M6 in years. Used it to track-down a minor problem the day it arrived - it has already paid for itself! Do yourself a favor, skip all other eBay and Amazon offerings. Purchase this kit with confidence and be done with it. No guesswork involved. Amazing product - you will not be disappointed! | |
Suffy from South Wales said... | 16/05/2015 at 20:59:31 |
|---|---|
| Awesome bit of kit. Bought this after reading some positive feedbacks. There's loads of cables like these on eBay/Amazon but their reviews are totally different. I would rather invest in quality with only a mere £20 extra! And then there's the after sales. Jimmy is the man! Very helpful no matter what time of day u get stuck he will try helping as much as possible. Takes a bit of playing around to get used to the software but in life Everydays a schoolday! a must for every BMW owner Thanks jimmy appreciate all ur support 👠| |
Mark Scales from South Shields said... | 04/05/2015 at 10:53:46 |
|---|---|
| I purchased cable and disc from cable shack and had a bit of trouble installing software, the support I got was second to none, with a bit of help it was up and working in no time, I would recommend cable shack to any bmw owner, Thanks mate. | |
Willem from Spain said... | 14/04/2015 at 16:42:09 |
|---|---|
| I had ordered a cable with software from Cable-Shack. I was not succesful in connecting my computer with the OBD 2 system of my car (BMW X5 E70). I contacted the supplier by e-mail a number of times to ask for a solution. Each time I received virtually by return a reply. He also offered to assist me by checking the configuration of my computer, which finally was not required because the problem got resolved. Summary: excellend after sales service and highly recommended!! | |
Dan from Nottingham, England said... | 12/04/2015 at 14:28:51 |
|---|---|
| Awesome product and even better after sales assistance. Had an issue with coding car, jimmy assisted with the setup and was connected to me for a good while ensuring that it was working and could code, demonstrated how to use and how simple the interface is to use Definitely recommend | |
Chris Rashbrooke from Surrey, UK said... | 04/04/2015 at 08:40:00 |
|---|---|
| Brilliant, cable & software perfect and the help and guidance from Jimmy was more than could ever be expected. Z4 now back on the road with ABS working. Thanks again Jimmy. | |
Akbar Razavi from Los Angeles, CA said... | 23/03/2015 at 17:12:29 |
|---|---|
| Jimmy is amazing!! Ive been buying crap cables/out to date software on ebay and finally after speaking to Jimmy received the best cable that i have coded multiple cars with now.(K+DCAN) Along with this, his install is VERY easy for the software, customer support is on point. He responds very fast, i was surprised. Knowledgeable dude who doesn't treat you like sh*t after buying the product like most of these sellers on ebay. Overall, very happy and would definitely recommend if you want to get the job done once and right. | |
Claudio from ITALIA said... | 23/03/2015 at 13:00:49 |
|---|---|
| raccomandato 100% | |
Karl S from Mcdonough, Georgia said... | 10/03/2015 at 00:31:24 |
|---|---|
| Jimmy is extremely helpful, accessible and insightful. His help was invaluable in setting up the software package. I can't say enough about the extraordinary customer service. In addition, the software package, user interface and detailed instructions make this package a very good value. Very pleased with the outcome. | |
Alex Davis from Gloucestershire said... | 02/03/2015 at 15:14:21 |
|---|---|
| 1000000% TOP MAN HELP ME OUT AND SORTED MY CAR OUT IF ANYONE NEEDS DIAGNOSTICS DONE COME TO HIM CANT FAULT HIM. HOPE TO SPEAK AGAIN BUDDY. ALL THE BEST ALEX :) | |
John from Denmark, Vejle said... | 08/02/2015 at 07:29:20 |
|---|---|
| The guys at Cable. Shack are awesome Very fast delivery to Denmark, It only took 3 days for me to receive it. I had some problems with my installation, I emailed Jimmy from Cable. Shack, and he supported me for almost 2 hours on a remote session. Thank you Jimmy | |
Jim Paul from Texas said... | 02/02/2015 at 00:30:17 |
|---|---|
| You guys have the best customer service I've seen in a long time. Jimmy was extremely helpful in getting my INPA and DIS57 running. He went way above and beyond to help me out. You guys will definitely get my business in the future. | |
Artur from Estonia said... | 26/01/2015 at 20:18:37 |
|---|---|
| Good quality cable and fast shipping! Recommend it to everyone who want to get good service and a good cable for their car! | |
Fabio C E92 LCI from Italy said... | 24/01/2015 at 19:32:02 |
|---|---|
| I'm so glad to purchase to a English friend, courtesy, following problem, best DVD. Nice to meet you. Molto professionali, ottimo supporto e prodotto di qualità . Lo consiglio sia ai professionisti che agli amatori. | |
Simon Ruffles from Warwickshire, UK said... | 15/01/2015 at 10:33:04 |
|---|---|
| I highly recommend Cable Shack. I bought a cable for my e46 330ci, its high quality and the software all works perfectly straight out of the box, with not much set-up required. Follow the straight-forward instructions and you'll have no problems! Delivery was fast. I couldn't be happier! thanks Jimmy! | |
Lee Buckenham from Lowestoft said... | 05/01/2015 at 20:10:10 |
|---|---|
| Fantastic support from Jimmy Great cable and package. This is the guy you need for your BMW coding ETC don't go anywhere else. Thanks Jimmy | |
Alex Sumner from Wigan said... | 19/12/2014 at 09:52:42 |
|---|---|
| Absolutely fantastic! The cables are well-built and long enough to reach round the car. Perfectly compatible with my E90, data comes through fast and reliably. The provided software installer and menu made setting everything up an absolute breeze. DIS, INPA and everything else worked first time, detected the cable and I could get to work diagnosing my car's issues in a matter of minutes. :D It's brought my BMW back to it's usual self now I've managed to de-clog the DPF, and a fix few more hidden issues along the way! Well worth the money! Thanks! :) | |
E46330i from London said... | 04/12/2014 at 17:42:54 |
|---|---|
| Prompt delivery and good instructions, easy INPA installation on windows XP, helped me find my error immediately. Highly recommended. | |
Ettore Mingione from Italy said... | 03/12/2014 at 19:40:29 |
|---|---|
| molto professionali,ottimo prodotto fatto bene anche il dvd | |
Andrew from CHeadle Hulme, UK said... | 01/12/2014 at 11:17:16 |
|---|---|
| Have no hesitation in buying from Cable-Shack! I placed an order and the goods arrived, well packed and as advertised the very next day. I had some problems with installation due to difficulties with my own computer and Jimmy spent a long time sorting it out remotely with great skill and good humour. You very rarely get service like this hese days. I came to cable-shack having already bought a "similar" package off the internet by mistake, and it was a mistake! The cables were inferior and the software was a nightmare to install. Don't go anywhere else! | |
Brian Heavens from Northolt said... | 23/11/2014 at 12:58:17 |
|---|---|
| Money well spent after years driving vws and using vcds.my first bmw and this diagnostic cable and program better than vcds and quarter the price.had few issues with it at first but was my fault on install.excellent and speedy customer service.can't go wrong with this purchase. | |
Flyingcharlie from Bedford UK said... | 21/11/2014 at 10:51:04 |
|---|---|
| Ordered the D-Can Cable Set; really quick to arrive. Installation instructions easy, INPA working OK, but DIS V57 wouldn't connect to car due to previously-installed software conflicts (my fault entirely). Jimmy extremely helpful. Instant reply to email; took over my laptop and did a remote check. He corrected/reset the laptop and away we go! I fully recommend Cable-Shack; quick delivery, easy installation, good value, first-class customer support. Many thanks Jimmy. | |
JOCASAMA from USA said... | 16/11/2014 at 23:22:41 |
|---|---|
| I WOULD RECOMMEND CABLE-SHACK FOR BMW IM USING IT IM HAPPY WITH HIS WORK.RESET CODES WHAT OTHER SCANNER CANNOT DO IT.THANKS JIMMY ME GUSTARIA RECOMENDAR ESTE SOFTWARE PARA BMW POR QUE REALMENTE TRABAJA MUY BIEN REALIZA TRABAJOS QUE NINGUN SCANNER DEL MERCADO PUEDE ACCEDER. ESTE SOFTWARE PUEDE RESOLVER MUCHOS MODULOS QUE ESTABAN INOPERATIVOS ,UNOS ESTABAN EN SLEEP MODE Y OTROS ESTABAN EN TRANS SAFE, TRANS MODE .Y LO MEJOR DE TODO .EL SOPORTE TECH ES MUY BUENO. JIMMY SIEMPRE ESTA REMOTAMENTE ASISTIENDOTE HASTA QUE EL PROGRAMA ESTE FUNCIONANDO CORRECTAMENTE. HAY CONFIANZA EN ESTE SOFTWARE . | |
Martyn from Wigan said... | 07/11/2014 at 18:04:31 |
|---|---|
| everything works perfect and is very easy to understand | |
Daniel from Cambridge said... | 01/11/2014 at 21:19:57 |
|---|---|
| The hardware can't be faulted but being new to the software I made some dummy mistakes which Jimmy was more than happy to help me with here. It's been a long time since I've experienced this level of customer service, anywhere! | |
Luke from Worcestershire said... | 25/10/2014 at 00:37:51 |
|---|---|
| Very impressed by the technical support, cannot match the customer service. I would recommend the cable shack to anyone, your not just buying a cable you are also buying the best backup & support I have ever experienced. If you need this tool don't go anywhere else you will not be disappointed. Thanks for all the installation assistance and demonstration. | |
Zeyan from Dublin said... | 19/10/2014 at 19:49:25 |
|---|---|
| Thanks Jimmy. The cable works perfect. The CD installation is easy to understand and all software are handy to use. | |
Dal from Heathrow said... | 17/10/2014 at 15:51:42 |
|---|---|
| BMW E39 M5 (2000) I found this place via the M5 forum as a warning light had popped up on my dash. I tried a few cheap diagnostic machines to see whether it would read the error code but no luck. Found this website and Jimmy was very helful. Advised me exactly what i would need within the same day. Ordered the next morning and it had arrived by the next day. Installed it (no issues at all), plugged in the cable and that's that. Very happy all round and would definitely recommend anyone using. Many thanks. | |
Tahir from Dudley Uk said... | 19/09/2014 at 03:53:02 |
|---|---|
| Bought the cable for my bmw cableshack managed to get it working remotely and diagnosed my faults also cleared the faults car is no running like new i can't thank cableshack enough and will be recommending cableshack to all my bmw friends thanks | |
Daryl from Nottingham said... | 08/09/2014 at 20:20:54 |
|---|---|
| Worked perfectly. Brilliant customer service and even gave me live assistance on a saturday! Much appreciated Jimmy, keep up the good work. | |
Chris M5 from West Midlands said... | 06/09/2014 at 11:51:22 |
|---|---|
| I had a recent issue which was due to my own lack of understanding and knowledge. Jimmy, as always, provided very prompt and helpful assistance and sorted my problem very quickly. I have nothing but praise for his great products and first class after sales service. Don't bother going anywhere else. Just buy from Cable-Shack! | |
Johan Andersson from Sweden said... | 31/08/2014 at 11:50:19 |
|---|---|
| The support for both cable and software is priceless. Everything works great after Jimmy walked me through the procedure. If this cable/software is what you need, don't hesitate to buy it from here. Note, delivery time was also great (2days to Sweden). | |
Jim Paul from Colorado, Usa said... | 07/08/2014 at 23:10:52 |
|---|---|
| I had problems getting my k-line cable to work, but Jimmy walked me through steps to fix it and even remotely configured my pc to make it work. Cudos on your customer service and your product...love this program.Again, thanks to Jimmy...I WILL be recommending your product to my bmw friends. | |
Mike from Worcester said... | 31/07/2014 at 16:18:59 |
|---|---|
| Can't thank you enough. Great service and software works really well. Had brilliant help from Jimmy which ended up with him remotely logging into my machine and sorting out the issue. Recommend this company very highly. | |
Stuart from Fife said... | 24/07/2014 at 20:26:44 |
|---|---|
| Bought a d-can cable and software which arrived within 24 hours, I installed this and with Jimmy's assistance via remote login the software was up and running in no time. He even remotely diagnosed the car for me which also showed me how to work DIS. Would recommend cable shack to anyone looking for good quality package as well as after care. | |
Adam from West Sussex, England said... | 21/07/2014 at 10:36:57 |
|---|---|
| Thank you so much for you help and assistance. Jimmy helped me remotely to get this fully working for me. His customer support is brilliant as is the software and cables. Thanks again ! | |
Philippe from Toulouse En France said... | 08/07/2014 at 16:33:11 |
|---|---|
| Je recommande Cable-Shack à tous les passionnés de diag auto car les produits sont de qualité, la livraison est rapide et le service exceptionnel. Cordialement Philippe | |
Sandis from Latvia said... | 04/07/2014 at 13:00:50 |
|---|---|
| Thanke cable-shack, for the v3 update for my software. Now everything are OK whit conection on bmw m6 :) | |
Sandis from Latvia said... | 02/07/2014 at 18:25:26 |
|---|---|
| Works perfectly, but inpa no work whit bmw m5/6 mss65 :( Do You have software update for inpa 5.06 who work whit mss65 an F series ? ThankeYou. | |
Norman from Worcestershire said... | 15/06/2014 at 14:42:09 |
|---|---|
| I bought yours cable and software because you seemed to know what you were talking about and the fact you offer installation support including remote access if necessary. Your system installed very quickly and fuss free AND WORKED IMMEDIATELY. The help files looked interesting as well. So all in all very pleased indeed. | |
Paul from Hampshire said... | 12/06/2014 at 13:46:41 |
|---|---|
| Jimmy, Just to say thank you for your lightning speed service in assisting me with my DIS installation problem. Problem sorted in about 30 mins from bringing it to your attention. Without your support I would have been stuck for a lot longer than that!! Happy for your to show my recommendation to others, All the best, Paul | |
Chris Newbold from Huddersfield, W Yorks said... | 05/06/2014 at 23:16:16 |
|---|---|
| Bought other brand cables before, but quality from CS is top drawer and way above the others. After sales is responsive,quick and easy to understand-not the usual one-line emails. Thanks Jimmy | |
Kirk from Kent said... | 04/06/2014 at 13:34:44 |
|---|---|
| Customer service truly is top notch, instant replies and advice in plain english. Cheers again Jimmy. | |
Minh from London said... | 02/06/2014 at 20:33:17 |
|---|---|
| After sales is top quality. Installation was easy with the pre packaged software. For anyone that hasnt bought a cable, cable-shack is highly recommended by myself. | |
